Frequently Asked Question

What is your price per square metre?

This is a tricky question for us as everything we design and build is custom. We do not have a set price per m2, and the m2 rate can vary dramatically based on specification, design, and complexities of the site. Before starting any design work considerable time and effort is placed preparing a design, so that we can assess if expectations and budget can be met.

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What is included with Riverstone?

Riverstone offers a fully completed price that allows you to move in to a finished home, which is not the case with a lot of other builders. There are no hidden extras – everything from siteworks through to light fittings is included.

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Our block doesn’t suit a standard design. Will your designer work to our site’s requirements?

Of course! Our designer will quite often visit your block to get a feel for the site and the project. Everything we do is custom designed and built to suit the site and client’s needs, there are no repeat or standard designs.

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I thought Riverstone only built with limestone?

Although working with limestone is where we started, we made a decision to expand and respond to our customers tastes and needs, which isn’t always limestone. Be it a traditional limestone cottage style house, a weatherboard Hamptons style home, or an innovative modern design, our team are experienced across all design and styles and will custom design to suit.

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Can you make sure there is lots of storage built into my new house?

Definitely. There are plenty of storage opportunities and clever tricks we can use to design storage space options in your new home, eg, roof space attics, hidden study/library cupboards, telephone and bill nooks, overhead kitchen cabinets, etc.

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I want to make sure the house suits our needs not just now, but into the future. How do we make the design last?

We put a lot of fore thought into our designs to ensure there is longevity in your home. For example, creating an opulent guest suite on an alternate level can double as a future master when you decide to give the kids some space or become reluctant to use the stairs.

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Do you offer an Interior Design service?

Yes. This is standard in our contract, so you will be provided support from our talented Interior Architect when making your selections.

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Who do I speak to if I have problems during the building process?

You will be allocated a Client Liaison Manager, who will be across all areas of your job. We also hold regular site meetings where you can discuss any aspect of the build with your site supervisor. We are a small building company who limits the amount of projects we do each year. All staff are familiar with each job so whoever answers the phone when you call knows who you are.

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What do I do if I have problems with my house once you have finished the build?

We have a 12 month maintenance period. This is more than most builders and the standard maintenance period is 3 months.

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How long will it take to build?

Average build time is approx. 15 months, however this will really depend on the site and the house. Eg, how difficult site works are and how much retaining is required, the complexity and size of the house (number of levels, etc). As well as the weather! Inclement weather delays work at site.

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How can I speed the process up?

Start researching now and thinking about what you like in terms of flooring, wall tiles, plumbing fixtures, paint finishes, etc. Keep a scrapbook if you like, or start a pinterest board! We have one at www.pinterest.com/riverstone. Then when the time comes to make your selections with our Interior Designer you can do so quickly. Also signing and returning variations quickly, and paying progress claims on time helps.

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Can I meet the trades on site to discuss my project?

Sure, but always with your Client Liaison Manager present. This way there are no mixed messages or any confusion in communications!

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Where do the largest cost overruns come from throughout the build?

The most common overruns occur with electrical changes and tiling selections. We will only charge what you select, so if you stay with the standard specification overruns should not occur.

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